One-on-One Coaching¶
Overview¶
Structure meaningful manager-employee conversations at BrainSAIT focused on growth, performance, wellbeing, and career development in our fast-paced healthcare AI environment.
Channel Structure¶
1:1 Channels¶
| Channel | Purpose | Visibility |
|---|---|---|
#1on1-[manager]-[employee] | Private 1:1 channel | Manager + Employee only |
#managers-forum | Manager best practices | All managers |
#people-resources | HR templates and guides | All employees |
Meeting Cadence¶
| Meeting Type | Frequency | Duration | Focus |
|---|---|---|---|
| Weekly 1:1 | Weekly | 30 min | Tactical, blockers, priorities |
| Growth Check-in | Monthly | 45 min | Development, feedback, career |
| Performance Review | Quarterly | 60 min | Goals, achievements, ratings |
1:1 Templates¶
Weekly 1:1 Agenda¶
## Weekly 1:1 - [Date]
**Manager:** @[name]
**Employee:** @[name]
### Check-in (5 min)
- How are you doing this week? (1-10)
- Anything on your mind personally?
### Priorities & Progress (10 min)
**This Week's Focus:**
- [ ] [Priority 1] - Status: ✅/🔄/🚫
- [ ] [Priority 2] - Status: ✅/🔄/🚫
- [ ] [Priority 3] - Status: ✅/🔄/🚫
**Key Wins:**
- [Win 1]
### Blockers & Support Needed (10 min)
- [ ] [Blocker] - Need: [Support]
### Next Week (5 min)
- [ ] [Upcoming priority 1]
- [ ] [Upcoming priority 2]
### Parking Lot
- [Topics for future discussion]
Monthly Growth Check-in¶
## Growth Check-in - [Month]
**Manager:** @[name]
**Employee:** @[name]
**Date:** [Date]
### Reflection (10 min)
**What went well this month:**
- [Achievement 1]
- [Achievement 2]
**What was challenging:**
- [Challenge 1]
- [Challenge 2]
### Skills & Development (15 min)
**Current Focus Areas:**
| Skill | Progress | Next Step |
|-------|----------|-----------|
| [Skill 1] | [Status] | [Action] |
| [Skill 2] | [Status] | [Action] |
**Learning Completed:**
- [ ] [Course/certification]
**Learning Planned:**
- [ ] [Upcoming training]
### Feedback Exchange (10 min)
**Manager → Employee:**
> [Specific, actionable feedback]
**Employee → Manager:**
> [Feedback on support, communication, etc.]
### Career Discussion (10 min)
- Short-term goals (6 months):
- Long-term aspirations:
- Support needed:
### Action Items
- [ ] [Action] - Owner: @[name] - Due: [Date]
Quarterly Performance Review¶
## Q[X] Performance Review
**Employee:** @[name]
**Manager:** @[name]
**Review Period:** [Start] - [End]
### Goal Achievement
| Goal | Target | Actual | Rating |
|------|--------|--------|--------|
| [Goal 1] | [Target] | [Actual] | ⭐⭐⭐⭐⭐ |
| [Goal 2] | [Target] | [Actual] | ⭐⭐⭐⭐ |
| [Goal 3] | [Target] | [Actual] | ⭐⭐⭐⭐⭐ |
### BrainSAIT Values Assessment
| Value | Examples | Rating |
|-------|----------|--------|
| **Healthcare Impact** | [Example] | ⭐⭐⭐⭐ |
| **Customer Focus** | [Example] | ⭐⭐⭐⭐⭐ |
| **Innovation** | [Example] | ⭐⭐⭐⭐ |
| **Collaboration** | [Example] | ⭐⭐⭐⭐⭐ |
| **Integrity** | [Example] | ⭐⭐⭐⭐⭐ |
### Key Accomplishments
1. [Accomplishment with impact]
2. [Accomplishment with impact]
3. [Accomplishment with impact]
### Areas for Development
1. [Area] - Plan: [Development plan]
2. [Area] - Plan: [Development plan]
### Overall Rating
[ ] Exceeds Expectations
[ ] Meets Expectations
[ ] Developing
[ ] Needs Improvement
### Manager Comments
[Overall assessment and recognition]
### Employee Comments
[Self-reflection and response]
### Next Quarter Goals
1. [Goal] - Metric: [How measured]
2. [Goal] - Metric: [How measured]
3. [Goal] - Metric: [How measured]
### Signatures
- Manager: _____________ Date: _______
- Employee: _____________ Date: _______
Key Messages¶
New 1:1 Setup¶
👋 Welcome to our 1:1 channel!
Hi @[employee-name],
This is our private space for ongoing conversations about your work, growth, and anything on your mind.
Our 1:1 Schedule:
- Weekly: [Day, Time] (30 min)
- Monthly Growth Check-in: First [Day] of month
What to Expect:
- A safe space for open conversation
- Focus on YOUR priorities and growth
- Two-way feedback
- Career development support
Before Each 1:1: Please update the agenda doc with your topics: [Link]
Looking forward to our conversations!
Tough Conversation Template¶
Difficult Conversation Notes
Topic: [Issue to address] Date: [Date]
Situation: [Specific, observable facts]
Impact: [Effect on team, customers, or work]
Expectation: [What needs to change]
Support: [How manager will help]
Timeline: [When improvement expected]
Follow-up: [When to check progress]
Coaching Best Practices¶
Effective 1:1s at BrainSAIT
- Consistency: Never cancel; reschedule if needed
- Employee-Owned: Their agenda first, your items second
- Future-Focused: Spend 70% on forward-looking topics
- Action-Oriented: End with clear next steps
- Document: Keep notes for continuity
- Confidential: Build trust with discretion
Discussion Topics¶
When Things Are Going Well¶
- Career aspirations and growth
- New responsibilities or stretch projects
- Recognition and celebration
- Knowledge sharing opportunities
- Mentorship (giving or receiving)
When Things Are Challenging¶
- Workload and prioritization
- Team dynamics
- Skill gaps and training needs
- Role clarity
- Motivation and engagement
Healthcare AI-Specific Topics¶
- NPHIES and healthcare knowledge growth
- Agent expertise development
- Customer interaction learnings
- Technical skill building
- Industry certification progress
Integration Points¶
- Google Calendar: 1:1 scheduling
- Notion: Agenda templates and notes
- Lattice/15Five: Performance management
- BrainSAIT Academy: Learning tracking
- HR System: Goal and review records