External Partners Collaboration¶

Category: Partnerships | Version: 2.0 | Status: Active

Overview¶

Manage BrainSAIT partner ecosystem—EMR vendors, implementation partners, resellers, and technology partners—with structured enablement, deal registration, and co-selling workflows.

Channel Structure¶

Partner Channels¶

Channel	Purpose	Members
`#partner-[name]`	Dedicated partner collaboration	Partner team + BrainSAIT
`#partner-deals`	Deal registration and co-sell	Partner managers
`#partner-enablement`	Training and certification	All partners
`#partner-announcements`	Product updates, releases	All partners

Internal Channels¶

Channel	Purpose
`#partnerships-internal`	Partner strategy discussions
`#partner-support`	Partner technical issues

Partner Tiers¶

Tier	Requirements	Benefits
Registered	Agreement signed	15-20% margin, basic training
Silver	2+ implementations, 250K SAR annual	20% margin, priority support
Gold	5+ implementations, 1M SAR annual	25% margin, co-marketing funds
Platinum	10+ implementations, 3M SAR annual	30% margin, executive sponsorship

Partner Types¶

🏥 EMR/HIS Partners
├── Epic Systems
├── Cerner (Oracle Health)
├── Cloudpital
├── InterSystems
└── Local Saudi EMR vendors

🔧 Implementation Partners
├── Healthcare IT consultancies
├── System integrators
└── RCM service providers

💼 Resellers
├── Healthcare IT distributors
└── Value-added resellers

🤝 Technology Partners
├── Cloud providers
├── AI/ML platforms
└── Healthcare data companies

Partner Onboarding¶

Week 1: Foundation¶

Partner agreement signed
Partner portal access provisioned
Partner manager assigned
Kickoff meeting completed

Week 2-3: Enablement¶

Sales Certification (4 hours)
BrainSAIT value proposition
Agent overview (ClaimLinc, PolicyLinc, DocsLinc)
Competitive positioning
Qualification and discovery
Technical Certification (16 hours)
Platform architecture
NPHIES integration
API and integration patterns
Troubleshooting basics

Week 4: Go-Live¶

First deal registered
Co-selling process confirmed
Support escalation path documented
Marketing materials distributed

Deal Registration¶

Registration Process¶

## Deal Registration

**Partner:** [Company Name]
**Partner Contact:** [Name, Email]
**Registration Date:** [Date]

### Customer Information

- **Customer Name:** [Name]
- **Customer Type:** Hospital / Clinic / Insurance / TPA
- **Location:** [City, Region]
- **Size:** [Beds / Monthly Claims]

### Opportunity Details

- **Products:** ClaimLinc / PolicyLinc / DocsLinc / etc.
- **Estimated Value:** [X] SAR
- **Expected Close:** [Date]
- **Decision Makers:** [Names, Titles]

### Partner Role

- [ ] Lead source (partner-sourced)
- [ ] Co-sell (BrainSAIT-sourced)
- [ ] Implementation only
- [ ] Resale

### Current Status

- Customer pain points: [Description]
- Competitive situation: [Competitors involved]
- Next steps: [Planned actions]

Registration Approval¶

✅ Deal Registration Approved

Registration ID: REG-[XXXX] Customer: [Name] Partner: [Partner Name] Valid Until: [Date + 90 days]

Terms:

Margin: [X]%

Protection period: 90 days

Partner role: [Lead source / Co-sell / etc.]

Next Steps:

Schedule joint discovery call

Share customer-specific materials

Assign BrainSAIT sales support

Key Messages¶

Partner Welcome¶

🤝 Welcome to BrainSAIT Partner Program!

We're excited to partner with [Partner Name] to transform healthcare operations in Saudi Arabia.

Your BrainSAIT Team:

👤 Partner Manager: @[name]

💻 Technical Partner Manager: @[name]

📞 Partner Support: partners@brainsait.com

Getting Started:

Complete sales certification (4 hours)

Complete technical certification (16 hours)

Register your first opportunity

Schedule co-selling kickoff

Resources:

Partner Portal: [Link]

Sales Kit: [Link]

Technical Docs: [Link]

Co-Sell Opportunity¶

## Co-Sell Opportunity: [Customer Name]

**Partner:** [Name]
**BrainSAIT AE:** @[name]

### Customer Profile

- **Type:** [Hospital/Clinic/Insurance]
- **Size:** [X] beds / [X] monthly claims
- **Current EMR:** [System]
- **Payers:** [Bupa, Tawuniya, etc.]

### Opportunity

- **Products:** [Agent list]
- **Value:** [X] SAR
- **Timeline:** [Expected close]

### Roles

| Activity | Partner | BrainSAIT |
|----------|---------|-----------|
| Discovery | Lead | Support |
| Demo | Support | Lead |
| Technical | Lead | Support |
| Proposal | Joint | Joint |
| Negotiation | Support | Lead |
| Implementation | Lead | Support |

### Next Steps

- [ ] [Action] - Owner: @[name] - Due: [Date]

Partner Quarterly Business Review¶

## Quarterly Business Review - [Partner Name]

**Period:** Q[X] 20XX
**Partner Tier:** [Registered/Silver/Gold/Platinum]

### Performance Summary

| Metric | Target | Actual | Status |
|--------|--------|--------|--------|
| Revenue | [X] SAR | [X] SAR | 🟢/🟡/🔴 |
| Deals Closed | [X] | [X] | 🟢/🟡/🔴 |
| Implementations | [X] | [X] | 🟢/🟡/🔴 |
| Certifications | [X] | [X] | 🟢/🟡/🔴 |

### Pipeline Review

| Customer | Stage | Value | Close Date |
|----------|-------|-------|------------|
| [Name] | [Stage] | [X] SAR | [Date] |

### Wins & Highlights

- ✅ [Win 1]
- ✅ [Win 2]

### Challenges & Support Needed

- [Challenge] - Need: [Support requested]

### Next Quarter Goals

1. [Goal 1]
2. [Goal 2]

### Action Items

- [ ] [Action] - Owner - Due

Partner Enablement¶

Certification Tracks¶

Track	Duration	Audience	Validity
Sales	4 hours	Sales reps	1 year
Technical	16 hours	SEs, consultants	1 year
Implementation	40 hours	PS teams	1 year
Advanced	20 hours	Senior engineers	1 year

Certification Content¶

📚 Sales Certification
├── Module 1: Saudi Healthcare Market (1 hr)
├── Module 2: BrainSAIT Platform Overview (1 hr)
├── Module 3: Agent Deep Dives (1 hr)
└── Module 4: Competitive Positioning (1 hr)

🔧 Technical Certification
├── Module 1: Architecture & APIs (4 hrs)
├── Module 2: NPHIES Integration (4 hrs)
├── Module 3: Agent Configuration (4 hrs)
└── Module 4: Troubleshooting (4 hrs)

Integration Points¶

Partner Portal: Deal registration, resources, certifications
CRM: Opportunity tracking and attribution
Notion: Partner playbooks and documentation
Calendar: QBR scheduling