Employee Onboarding¶

Overview¶

Welcome new BrainSAIT team members with a structured onboarding experience covering our healthcare AI platform, the Linc agent ecosystem, and Saudi healthcare industry context.

Channel Structure¶

Core Onboarding Channels¶

Team-Specific Channels¶

Week 1: Foundation¶

Day 1: Welcome & Setup¶

• IT Setup: Laptop, Google Workspace, Slack, GitHub access
• HR Essentials: PDPL data handling training, benefits enrollment
• Meet Your Buddy: Paired with an onboarding buddy
• First 1:1: 30-min intro with your direct manager

Day 2-3: Healthcare Industry Context¶

• Saudi Healthcare Landscape: Market overview, Vision 2030
• NPHIES Deep Dive: National claims exchange platform
• Payer Ecosystem: Bupa Arabia, Tawuniya, Medgulf, and major TPAs
• RCM Fundamentals: Revenue cycle management basics

Day 4-5: BrainSAIT Platform¶

• Linc Agent Overview: ClaimLinc, PolicyLinc, DocsLinc, RadioLinc, Voice2Care
• Product Demo: End-to-end claims processing workflow
• Customer Personas: Hospital RCM teams, insurance companies, clinics
• Value Proposition: 50% rejection reduction, 98% clean claim rate

Week 2: Deep Dive¶

Technical Understanding¶

📚 Required Learning Modules:
├── FHIR R4 Basics (2 hours)
├── NPHIES Claim Profiles (3 hours)
├── ICD-10-AM & CPT Coding Overview (2 hours)
└── BrainSAIT API Architecture (2 hours)

Agent Certifications¶

Week 3-4: Integration¶

Shadow Sessions¶

• Sales Call Shadow: Observe customer discovery and demo
• Implementation Kickoff: Join a customer onboarding session
• Support Ticket Review: Understand common customer issues
• Product Sprint Review: Participate in engineering demo

First Contributions¶

• Complete your first task/PR/deliverable
• Present at team standup
• Document one process improvement idea
• Schedule coffee chats with 5 cross-functional colleagues

Key Messages¶

Welcome Message¶

🎉 Welcome to BrainSAIT, [Name]!

You're joining us at an exciting time as we transform healthcare operations across Saudi Arabia with AI-powered intelligence.

Your Onboarding Resources:

• 📚 BrainSAIT Academy - Training modules and certifications
• 📖 Internal Docs - Product documentation and SOPs
• 🤝 Your Buddy: @[buddy-name]
• 👤 Your Manager: @[manager-name]

First Week Goals:

1. Complete IT setup and access verification
2. Finish PDPL compliance training
3. Review healthcare industry primers
4. Schedule intro meetings with your team

We're glad you're here! Questions? Drop them in #ask-anything.

30-Day Check-in Template¶

## 30-Day Onboarding Check-in

**New Hire:** [Name]
**Manager:** [Manager]
**Start Date:** [Date]

### Accomplishments

- [ ] Completed all Week 1-2 training modules
- [ ] Obtained [X] agent certifications
- [ ] Delivered first contribution
- [ ] Met with [X] team members

### Confidence Levels (1-5)

- Understanding BrainSAIT products: [X]/5
- Healthcare industry knowledge: [X]/5
- Team processes and tools: [X]/5
- Role expectations: [X]/5

### Support Needed

- [List any blockers or additional training needs]

Compliance Reminders¶

Success Metrics¶

Integration Points¶

• BrainSAIT Academy: LMS for training modules
• Notion: Onboarding checklists and documentation
• Google Calendar: Automated onboarding meeting invites
• HR System: Benefits enrollment and compliance tracking