External Partners Collaboration¶
Overview¶
Manage BrainSAIT partner ecosystem—EMR vendors, implementation partners, resellers, and technology partners—with structured enablement, deal registration, and co-selling workflows.
Channel Structure¶
Partner Channels¶
| Channel | Purpose | Members |
|---|---|---|
#partner-[name] | Dedicated partner collaboration | Partner team + BrainSAIT |
#partner-deals | Deal registration and co-sell | Partner managers |
#partner-enablement | Training and certification | All partners |
#partner-announcements | Product updates, releases | All partners |
Internal Channels¶
| Channel | Purpose |
|---|---|
#partnerships-internal | Partner strategy discussions |
#partner-support | Partner technical issues |
Partner Tiers¶
| Tier | Requirements | Benefits |
|---|---|---|
| Registered | Agreement signed | 15-20% margin, basic training |
| Silver | 2+ implementations, 250K SAR annual | 20% margin, priority support |
| Gold | 5+ implementations, 1M SAR annual | 25% margin, co-marketing funds |
| Platinum | 10+ implementations, 3M SAR annual | 30% margin, executive sponsorship |
Partner Types¶
🏥 EMR/HIS Partners
├── Epic Systems
├── Cerner (Oracle Health)
├── Cloudpital
├── InterSystems
└── Local Saudi EMR vendors
🔧 Implementation Partners
├── Healthcare IT consultancies
├── System integrators
└── RCM service providers
💼 Resellers
├── Healthcare IT distributors
└── Value-added resellers
🤝 Technology Partners
├── Cloud providers
├── AI/ML platforms
└── Healthcare data companies
Partner Onboarding¶
Week 1: Foundation¶
- Partner agreement signed
- Partner portal access provisioned
- Partner manager assigned
- Kickoff meeting completed
Week 2-3: Enablement¶
- Sales Certification (4 hours)
- BrainSAIT value proposition
- Agent overview (ClaimLinc, PolicyLinc, DocsLinc)
- Competitive positioning
-
Qualification and discovery
-
Technical Certification (16 hours)
- Platform architecture
- NPHIES integration
- API and integration patterns
- Troubleshooting basics
Week 4: Go-Live¶
- First deal registered
- Co-selling process confirmed
- Support escalation path documented
- Marketing materials distributed
Deal Registration¶
Registration Process¶
## Deal Registration
**Partner:** [Company Name]
**Partner Contact:** [Name, Email]
**Registration Date:** [Date]
### Customer Information
- **Customer Name:** [Name]
- **Customer Type:** Hospital / Clinic / Insurance / TPA
- **Location:** [City, Region]
- **Size:** [Beds / Monthly Claims]
### Opportunity Details
- **Products:** ClaimLinc / PolicyLinc / DocsLinc / etc.
- **Estimated Value:** [X] SAR
- **Expected Close:** [Date]
- **Decision Makers:** [Names, Titles]
### Partner Role
- [ ] Lead source (partner-sourced)
- [ ] Co-sell (BrainSAIT-sourced)
- [ ] Implementation only
- [ ] Resale
### Current Status
- Customer pain points: [Description]
- Competitive situation: [Competitors involved]
- Next steps: [Planned actions]
Registration Approval¶
✅ Deal Registration Approved
Registration ID: REG-[XXXX] Customer: [Name] Partner: [Partner Name] Valid Until: [Date + 90 days]
Terms:
- Margin: [X]%
- Protection period: 90 days
- Partner role: [Lead source / Co-sell / etc.]
Next Steps:
- Schedule joint discovery call
- Share customer-specific materials
- Assign BrainSAIT sales support
Key Messages¶
Partner Welcome¶
🤝 Welcome to BrainSAIT Partner Program!
We're excited to partner with [Partner Name] to transform healthcare operations in Saudi Arabia.
Your BrainSAIT Team:
- 👤 Partner Manager: @[name]
- 💻 Technical Partner Manager: @[name]
- 📞 Partner Support: partners@brainsait.com
Getting Started:
- Complete sales certification (4 hours)
- Complete technical certification (16 hours)
- Register your first opportunity
- Schedule co-selling kickoff
Resources:
- Partner Portal: [Link]
- Sales Kit: [Link]
- Technical Docs: [Link]
Co-Sell Opportunity¶
## Co-Sell Opportunity: [Customer Name]
**Partner:** [Name]
**BrainSAIT AE:** @[name]
### Customer Profile
- **Type:** [Hospital/Clinic/Insurance]
- **Size:** [X] beds / [X] monthly claims
- **Current EMR:** [System]
- **Payers:** [Bupa, Tawuniya, etc.]
### Opportunity
- **Products:** [Agent list]
- **Value:** [X] SAR
- **Timeline:** [Expected close]
### Roles
| Activity | Partner | BrainSAIT |
|----------|---------|-----------|
| Discovery | Lead | Support |
| Demo | Support | Lead |
| Technical | Lead | Support |
| Proposal | Joint | Joint |
| Negotiation | Support | Lead |
| Implementation | Lead | Support |
### Next Steps
- [ ] [Action] - Owner: @[name] - Due: [Date]
Partner Quarterly Business Review¶
## Quarterly Business Review - [Partner Name]
**Period:** Q[X] 20XX
**Partner Tier:** [Registered/Silver/Gold/Platinum]
### Performance Summary
| Metric | Target | Actual | Status |
|--------|--------|--------|--------|
| Revenue | [X] SAR | [X] SAR | 🟢/🟡/🔴 |
| Deals Closed | [X] | [X] | 🟢/🟡/🔴 |
| Implementations | [X] | [X] | 🟢/🟡/🔴 |
| Certifications | [X] | [X] | 🟢/🟡/🔴 |
### Pipeline Review
| Customer | Stage | Value | Close Date |
|----------|-------|-------|------------|
| [Name] | [Stage] | [X] SAR | [Date] |
### Wins & Highlights
- ✅ [Win 1]
- ✅ [Win 2]
### Challenges & Support Needed
- [Challenge] - Need: [Support requested]
### Next Quarter Goals
1. [Goal 1]
2. [Goal 2]
### Action Items
- [ ] [Action] - Owner - Due
Partner Enablement¶
Certification Tracks¶
| Track | Duration | Audience | Validity |
|---|---|---|---|
| Sales | 4 hours | Sales reps | 1 year |
| Technical | 16 hours | SEs, consultants | 1 year |
| Implementation | 40 hours | PS teams | 1 year |
| Advanced | 20 hours | Senior engineers | 1 year |
Certification Content¶
📚 Sales Certification
├── Module 1: Saudi Healthcare Market (1 hr)
├── Module 2: BrainSAIT Platform Overview (1 hr)
├── Module 3: Agent Deep Dives (1 hr)
└── Module 4: Competitive Positioning (1 hr)
🔧 Technical Certification
├── Module 1: Architecture & APIs (4 hrs)
├── Module 2: NPHIES Integration (4 hrs)
├── Module 3: Agent Configuration (4 hrs)
└── Module 4: Troubleshooting (4 hrs)
Integration Points¶
- Partner Portal: Deal registration, resources, certifications
- CRM: Opportunity tracking and attribution
- Notion: Partner playbooks and documentation
- Calendar: QBR scheduling